Refund policy

We stand behind every product with a money-back guarantee, even if your dog has already started using it. If you're not happy, we'll make it right.

Guarantee window

Your guarantee starts on the day your order is delivered.

All PupDose products: 60 days. Subscriptions included.

How to request a refund

Email hello@pupdose.com with your order number. Once your request is approved, we'll email you a return number (RMA), our return address and instructions. Ship your return within 7 days of approval, in the original packaging (jar or bottle), even if the product is used or empty. Returns without an RMA number or original packaging can't be refunded.

Return shipping is paid by the customer. We recommend a trackable service, since we can't take responsibility for returns lost in transit.

Damages and issues

If your order arrives damaged or you receive the wrong item, email hello@pupdose.com within 7 days of delivery with a photo of the item and a photo of the shipping box showing the tracking label. We'll send a replacement or store credit, depending on availability.

Delivered but not received

If your order shows as delivered but you can't find it, check your mailbox, safe spots and neighbors, and give it 48 hours, since carriers sometimes mark packages early. Still missing? Email hello@pupdose.com with your order number and shipping address. We offer a one-time free replacement. Orders marked as delivered aren't eligible for a refund.

Exceptions

Free items are final sale. For Buy 2, Get 1 Free orders, we refund the amount you paid. Original shipping and expedited shipping fees are non-refundable.

Shipping fees

See our Shipping Policy for shipping rates and delivery times.

Refunds

After we receive and inspect your return, we'll process it within 10 business days. Approved refunds go back to your original payment method and can take another 5 to 7 business days to show up, depending on your bank.

Questions

Email us anytime at hello@pupdose.com.